Clinicians Running Late
We sometimes receive complaints about doctors/nurses running late and patients having to wait for their appointments. We appreciate that this is frustrating for everyone involved so please allow us to inform you what you can do to help us, yourselves and other patients.
Multiple Problems - One Problem per Appointment
- This is one of the main reasons for doctors running late.
- It can cause problems if you bring a long list of problems to a single appointment. Our appointments are in 10 minute slots. Although we will of course never simply cut you off after 10 minutes, it is usually difficult for a doctor to adequately deal with more than 1 problem in a 10 minute slot.
- Please feel free to book more appointments or when you book, inform the receptionist that you have multiple issues you would like to discuss with the doctor (you do not have to reveal any details) but you can ask for a double appointment.
Patients Arriving Late
- Please try to arrive on time for all appointments. Please inform us as soon as possible if you wish to cancel your appointment. If you are going to be late, please ring in on your mobile to let us know.
- It has been agreed by our Patient Representative Group and the surgery that if you arrive late, you will be asked to re-book your appointment. This will allow those who have arrived on time for their appointment to be seen promptly.
One Problem per One Appointment
- The appointment is only for the person who is booked in for the appointment. If you ask for other family members, who are not booked in, to be seen at the same time, it will cause everyone after you in the queue to be seen late. Please book a separate appointment for every person who you wish the doctor to see as refusal often offends.
- Booking one patient per appointment will reduce the likelihood of doctors running late.
- If appointments are booked in good time you will probably be able to get 2 or 3 appointments one after the other.
- Due to the nature of our work, occasionally we have unpredictable emergencies which we must deal with urgently. We ask for your patience in these matters and apologise for any inconvenience caused. One day the person with the emergency could be you!